How can we help?

On the sign-in screen tap Forgot? next to the password box. We'll email you a 6-digit code that's valid for 15 minutes. Enter it and choose a new password.

No email? Check spam, and confirm you're using the address you signed up with. Codes expire after 15 minutes and stop working after 5 wrong attempts — just request a fresh one.

A new client account isn't tied to a physiotherapist until you connect. There are three ways in, all on that screen:

• Practice code — the short code your physio gives you.
• Invite link — tap the link they sent and the code fills itself in.
• Search — type your practice's name and pick it from the list.

If your physio's practice isn't in search, they may have turned off public discovery. Ask them for a code or an invite link.

Booking unlocks once your intake form is submitted — your physio needs your history before a first session. Look for the intake banner on your home screen.

If the form is done and slots still won't appear, your physio may not have set working hours for that day, or the times may already be taken. Try another date, or message them in the app.

You can pay in person (cash) or by card. Card payments are handled entirely by WiPay on their own secure checkout page — your card number is never entered into Restora and never reaches our servers.

Money for sessions, invoices, and store orders goes directly to your physiotherapist's own account. AnchorPoint doesn't hold it.

Refunds are issued by your physiotherapist, not by Restora — we never hold your money, so we can't move it back. Your physio confirms in the app only once they've actually sent it.

Card refunds can take a few business days to appear on your statement. If it's been longer than that, contact your physiotherapist first; if you get nowhere, email us and we'll help chase it.

In the app: More → Delete account. You'll confirm with your password, and we'll email you once it's done.

Deleting a client account permanently removes your login, profile, intake form, progress entries, consents, and messages. It cannot be undone.

Your physiotherapist's clinical records about your care are kept. They are legally required to retain them and they are the controller of that data — it's their record of treatment, not part of your app account. To ask about those records, contact your practice, or email privacy@anchorpointja.com.

Manage your plan at restoraja.app/subscriptions — sign in with the same email you use in the app. Your plan unlocks in the app automatically once payment clears; pull to refresh if it hasn't caught up.

Every new practice starts on a 14-day free trial with full access. We don't ask for payment details to begin.

Two options, and you can use both:

• Cash — works out of the box, no setup. Mark payments received in the app.
• Card — connect your own WiPay account and clients can pay by card. Funds go straight to you.

Restora never holds your money. We record what you're owed and what's been paid; the funds move between you and your client directly.

Issue the refund yourself first — in your WiPay dashboard for card payments, or directly for cash and bank transfers — then mark it refunded in Restora.

The app asks you to confirm the money is already back before it records the refund. That's deliberate: your client is told they've been refunded the moment you mark it, so recording it early would tell them something untrue.

Yes. More → Intake form lets you add, edit, reorder, and remove fields, group them into sections, and mark any of them required. There's a separate physio-only clinical section your clients never see.

In the app: More → Delete account. For practitioners this files a closure request rather than deleting immediately — clinical records carry legal retention duties and your clients may need continuity of care, so a person handles it with you.

We'll be in touch to agree how records are exported or transferred before anything is removed.

Email support@anchorpointja.com and put URGENT in the subject line. Include your practice name and what's blocked. We prioritise anything stopping you from seeing clients.